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	<title>Gregory Tarnoff &#187; iPhone</title>
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	<link>http://tarnoff.info</link>
	<description>Photography &#38; Design - Madison &#124; Milwaukee</description>
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		<title>Me Time &#8211; My Experience So Far With MobileMe</title>
		<link>http://tarnoff.info/2008/07/me-time-my-experience-so-far-with-mobileme/</link>
		<comments>http://tarnoff.info/2008/07/me-time-my-experience-so-far-with-mobileme/#comments</comments>
		<pubDate>Wed, 30 Jul 2008 20:50:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Computers]]></category>
		<category><![CDATA[Downloads]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Applications]]></category>
		<category><![CDATA[Calendars]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iCal]]></category>
		<category><![CDATA[MobileMe]]></category>

		<guid isPermaLink="false">http://artryst.com/?p=169</guid>
		<description><![CDATA[Apple&#8217;s update of their .Mac online presence and syncing software has received numerous critiques since it&#8217;s launch earlier this month. People have struggled with the service being up and lost mail. I struggled with getting it to work for a few days until I stumbled across a solution in the forums that even the Apple [...]]]></description>
			<content:encoded><![CDATA[<p>Apple&#8217;s update of their .Mac online presence and syncing software has received numerous critiques since it&#8217;s launch earlier this month. People have struggled with the service being up and lost mail. I struggled with getting it to work for a few days until I stumbled across a solution in the forums that even the Apple techs didn&#8217;t have me try. Since then things have been pretty smooth with the exception of calendars.<br />
<span id="more-169"></span><br />
I bought my iPhone last year to help become more organized. One of my favorite features was that I would be able to sync up my home and work calendars. At work we use Exchange on PCs and at home I use a Mac. I found a method of exporting my work calendar daily to Google&#8217;s calendar and then subscribing to that calendat with iCal. At first this was a little clunky but better than the other smartphones I had considered and didn&#8217;t cost me a dime. When Google released their sync program for Outlook this became much easier as I didn&#8217;t need to do the export.</p>
<p>With the launch of MobileMe they pitched that they would &#8220;push&#8221; my calendar down to my phone from the MobileMe cloud. Problem is that it doesn&#8217;t push down my subscribed calendars. There have been many work-arounds people have suggested, but none of them are clean , easy, and free as of yet. Apple does sync these calendars between computers (if you have two Macs for instance), but doesn&#8217;t push the events to prevent duplicating.</p>
<p>Why can&#8217;t Apple treat the iPhone/iPod Touch like another Mac and sync the subscribed calendars but not the events? Both of these devices have the ability to connect to the internet and retrieve the feed data so MobileMe doesn&#8217;t need to push the data down. This avoids the duplication issue and still allows us to have our subscribed calendars. At this point my trial period expires on October 9th, and while I enjoy all the features it does have, I am finding it doesn&#8217;t replace my web hosting package (I did think I could do more with iWeb) and without my calendars it doesn&#8217;t seem worth the cost.</p>
<p>Which brings me to another issue I only thought of today. Once I signed up for MobileMe all my music and applications I bought through the iTunes store were being logged under my MobileMe user name and not my Apple ID that I had previously established. If I let my MobileMe account expire, will I still be able to use my applications and get my application updates or will Apple no longer recognize the user name? If the application is free it doesn&#8217;t matter, its the ones I paid for that I want to make sure work.</p>
<h3>UPDATE:</h3>
<p>After writing this post, I began digging around my RSS feeds and trying to catch up. I came across a reference to the service <a title="Calgoo" href="http://www.calgoo.com" target="_self">Calgoo</a> being free now. Using Calgoo and <a href="https://www.google.com/support/calendar/bin/answer.py?answer=98563&amp;cbid=1tuaodo8j3hx4&amp;src=cb&amp;lev=index" target="_self">Google&#8217;s Outlook sync</a> I was able to achieve my holy grail of sync. Technically I don&#8217;t need the Google product, but I was already using it, so there was no need to change. Google also supports CalDav now, but requires that you be on iCal 3.x which is only available to Leopard owners (I am still running Tiger) and has several known issues.<br />
Calgoo offers a desktop application that creates connectors between calendar services. It works with Google Calendar, Outlook, iCal, 30 Boxes and Sunbird. I set up the application on my Mac at home and connected a new calendar called Work to the feed from Gcal for my synced work calendar. So on a regular basis (every hour) the Google sync grabs my Outlook calendar and puts it on Gcal. Then (also on an hourly basis) Calgoo grabs the feed from Gcal and puts it on my iCal at home. When MobileMe sync runs it updates the web calendar and my iPhone. The caveat is that my Mac has to be running at home in order for me to use Calgoo.<br />
While this solution does work for me, it would still be simpler for Apple to allow the iPhone to fetch calendar feeds like iCal does. And It still hasn&#8217;t convinced me to pay for MobileMe yet.</p>
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		<title>Don&#039;t Wash Your Bluetooth Headset With Your Laundry</title>
		<link>http://tarnoff.info/2008/07/dont-wash-your-bluetooth-headset-with-your-laundry/</link>
		<comments>http://tarnoff.info/2008/07/dont-wash-your-bluetooth-headset-with-your-laundry/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 13:38:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Computers]]></category>
		<category><![CDATA[Enlightenment]]></category>
		<category><![CDATA[Prose]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Bluetooth]]></category>
		<category><![CDATA[Laundry]]></category>
		<category><![CDATA[LG]]></category>
		<category><![CDATA[Luck]]></category>
		<category><![CDATA[short circuit]]></category>
		<category><![CDATA[Washing Machine]]></category>
		<category><![CDATA[Wet]]></category>

		<guid isPermaLink="false">http://artryst.com/?p=168</guid>
		<description><![CDATA[Sunday my phone needed a charge. When this happens I plug my iPhone into the computer and put on my headset so I can walk around my house and still talk. The headset was bugging me that day so I put it in my shirt pocket. I proceeded to eat lunch and naturally spilled on [...]]]></description>
			<content:encoded><![CDATA[<p>Sunday my phone needed a charge. When this happens I plug my iPhone into the computer and put on my headset so I can walk around my house and still talk. The headset was bugging me that day so I put it in my shirt pocket. I proceeded to eat lunch and naturally spilled on my shirt. Since Sunday is a laundry day in my house, I dropped the shirt into the washing machine with the next load.<br />
<span id="more-168"></span><br />
Fifty-nine minutes into the 60 minute cycle I realized that I forgot to take the headset out of my pocket. Panicking I race to the washing machine only to have to wait until the cycle finishes to unlock the machine. To no surprise upon finding the tiny device inside the pile of laundry, it is dripping wet. I set it to dry in a well ventilated part of my house for several hours.</p>
<p>After about three hours I tried plugging it into the charge. No fire erupted (I wasn&#8217;t sure if it would or not) and the little LED indicating it was charging came on, then went out. I left it on overnight. The next morning I took the headset of the charger and tried to turn it on&#8230;. Success! It turned on and connected to my phone with no problems. Ten minutes later it let me know they battery was dead and promptly turned off.</p>
<p>Last night I put it on the charger again, this time the LED stayed on until an hour later which is the standard time it takes to charge. Trying the headset this morning it not only turned on, but stayed on, and made calls that sounded fine. Either I got extremely lucky or LG build quality devices. Whichever it is I don&#8217;t recommend washing your Bluetooth headset with your laundry.</p>
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		<title>Has Apple Influenced AT&amp;T&#039;s Customer Service?</title>
		<link>http://tarnoff.info/2008/07/has-apple-influenced-atts-customer-service/</link>
		<comments>http://tarnoff.info/2008/07/has-apple-influenced-atts-customer-service/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 13:26:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Web Design]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[Cell Phone]]></category>
		<category><![CDATA[Cellular]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Satisfaction]]></category>

		<guid isPermaLink="false">http://artryst.com/?p=167</guid>
		<description><![CDATA[I have been a fan of Apple for a while. I don&#8217;t consider myself a fan boy as while I do get wrapped up when Steve Jobs is pitching new wares, I easily see through the RDF after his presentations. But one of the reasons I like Apple so much is that when something goes [...]]]></description>
			<content:encoded><![CDATA[<p>I have been a fan of Apple for a while. I don&#8217;t consider myself a fan boy as while I do get wrapped up when Steve Jobs is pitching new wares, I easily see through the RDF after his presentations. But one of the reasons I like Apple so much is that when something goes wrong they are ready and willing to help fix it. I haven&#8217;t had any major calamities requiring losing a computer for weeks to a repair facility, but I have had a number of issues requiring Genius Bar attention and it has been easy to deal with.<br />
<span id="more-167"></span><br />
AT&amp;T has never been there for me at all, until now. I have been a customer of AT&amp;T for five years through there various incarnations. First of AT&amp;T Wireless, then Cingular, and now AT&amp;T. The service has always left something to be desired in both customer service and their wireless system, but my entire family and closest friends are on AT&amp;T so I rarely use my anytime minutes to begin with. I have also been with the other major carriers in the past and found they were no better.</p>
<p>Over the course of the five years, I have had a total of 5 defective phones. The first was not diagnosed as being defective until 6 months after the warranty was up, but 5 months before I was eligible for an upgrade even though I brought it into AT&amp;T 6 times complaining. Eventually I signed a new contract and upgraded the phone, but that upgrade was replaced 4 times in 4 months. AT&amp;T tried to charge me for the phone twice. Each time I had to replace it I spent an hour on the phone being bounced around to 3 or 4 customer service agents to get the transaction completed.</p>
<p>When the original iPhone price was cut, I decided to buy one and change my plan again because I knew if there was a hardware issue I would be working with Apple and not AT&amp;T. Approximately two months ago I changed my plan again to a family plan and gave my kids a phone. Since this was before the change in pricing and plans with the 3G iPhone, the whole process was a little bit of an ordeal. AT&amp;T at the time couldn&#8217;t have the iPhone be a primary phone on a family plan. So I set my kids phone up as the primary, but I couldn&#8217;t set it up as a family plan with the iPhone yet. I had to first assign it a standalone plan (450 Anytime minutes, my previous plan) and then call in and have them change the plan to a family plan and add the iPhone. Well this is where things fell apart. Due to all the prorating going on I didn&#8217;t notice that they screwed up the first month&#8217;s bill. I certainly did when I went to pay my June bill though.</p>
<p>AT&amp;T ended up signing my kids&#8217; phone up for the 450 Nationwide Anytime minute plan, the iPhone for the Family Plan, iPhone data package, Extra line, and the Smart Manager so I can limit the text messages and downloads my kids use. Yesterday I called to correct this error and spoke to someone in billing, which for some reason was the wrong department so she transfered me to sales. I did have to wait for a total of 10 minutes to get into the problem. Once I explained my problem to the rep, she put me on hold again to investigate. When she came back on the line she told me that I did indeed overpay and she had issued credits to my account and set up an alert because another credit would be needed in the next billing cycle. Looking on the website to pay my account at that moment I saw the new balance immediately reflected. Before this incident I would have to repeatedly argue my case to get resolution which was usually a compromise. When I did get a result I was satisfied with I was always told it wouldn&#8217;t show up on the website until my next billing cycle. Clearly things are changing. I am not saying AT&amp;T is the best cell phone provider, but they are hearing people complain and it appears they are taking action.</p>
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