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Month: October 2024

Ticketing Challenges: Finding Wheelchair Accessible Concert Seats

I love concerts. People performing live music is one of my greatest pleasures. Music is critical to my soul and is beyond crucial for keeping up my mental health.

My wife is less thrilled with concerts, but is always up for a fun time with the right people. Weird Al announced a tour with Puddles Pity Party. Two of our favorite artists. One of the stops is our home town just after our anniversary. One of our closest friends is also a fan and knows Puddles. Off I went looking for tickets!

Checking out the tickets I saw that Ticketmaster and StubHub were selling them. I know that resellers like StubHub tack on additional costs and fees. I do my normal thing and head directly to Ticketmaster instead.

My wife has POTS, so when we go out she is in a wheelchair. I have a vestibular disorder that makes standing for long periods impossible. It is made worse with loud environments and big crowds (Sounds like I shouldn’t go to concerts, huh?). So we can only go to shows that have seating & wheelchair accommodations.

The location they are playing at is mostly general admission to stand on the field. It’s a stadium, so there is some seating. Ticketmaster showed only 1 wheelchair accessible ticket. Most of the seated areas were marked “sold out” a day after release. I decided to check StubHub for those “sold out” areas.

StubHub showed there are tickets in areas where Ticketmaster said tickets were sold out and I’m thinking, “Options!” StubHub does not provide a way to filter for disabled seating!

Previous Outings

We went to see Marc Maron last year. I opted to buy, from TicketMaster, an “Accessible seat” on an aisle. Upon arriving to the facility, the accessible seat was a regular seat. No where in the purchase process did it say it wasn’t wheelchair compatible.

The onsite TicketMaster people helped move us to the ONE wheelchair seat as it wasn’t sold. There was only space for one chair and one companion. And of course another wheelchair user showed up and they stuffed them in with us.

I learned from this that even if TicketMaster says there is accessible seating, it may not be wheelchair friendly. And the only way to actually buy accessible tickets is to call the venue.

We aren’t going to see Weird Al or Puddles. The one “accessible” seat won’t work for a wheelchair user.

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Improving Web Accessibility: Quick Solutions

When it comes to writing code that supports accessibility, there can be multiple ways to solve a problem. The industry has worked hard to standardize interactions so that component types function the same across environments. But, it avoids being dictatorial in how to remediate a given problem by only providing generic code samples.

Likewise, when we conduct accessibility audits, we will face user experiences that do not make sense to us. Nevertheless, the client is invested in these experiences. Perhaps the client has limited bandwidth to do remediation. The complete and proper resolution can be more than the client can get done in a reasonable amount of time. Yet, we want to help them achieve an accessible solution sooner.

In these cases it isn’t always appropriate to tell a client they need to completely change their code. Sometimes the solution is a small modification. Let’s examine a recent situation I encountered. A modification can fix the problem, even if the ideal remediation is a code change.


My client presented a website with some filters at the top of a table. The client initially coded the filters as multiple buttons per the design team’s layouts. Each button filtered the table in a different way, and only one filter can be used at a time. You can also have no filter applied. Upon examination, these buttons were properly constructed, but missed a state attribute and aren’t grouped.

I can justifiably tell the client to remove the buttons. They should replace them with radio button elements instead. Then, restyle them to look like a button grouping with one pressed. For no filters, we’d offer up a “Unfiltered” choice. And this will certainly fix things. In the long run, I want the client to follow this plan. It’s the most complete solution.

This change means the client needs to dig into their JavaScript. They must find the code related to the filters. Then, update it to respond to radio buttons instead of button elements. The client’s front end team will need to write new CSS and HTML. But remember they have limited resources, and we need them to fix things as soon as possible.

How do we help the client meet their goals?

There is another perfectly valid way to fix the problem. I can coach the client to add the aria role of “group” to the wrapping container. They should also add aria-pressed to the active filter button. This informs assistive technology that these items are related. It also fixes the state issue where we don’t know which filter is active. This solution takes roughly 10 minutes to fix, where the full remediation to proper radio buttons will take significantly longer.

The simpler recommendation may allow the client to fix more issues with the resources they have. Every step is a move towards better accessibility. Take the time needed with your clients to understand their current situation and needs before writing your recommendations. Don’t be afraid of offering up a “quick fix” for a client, as long as it actually fixes things.

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