Dr. Touchscreen, or How I learned to stop hating the iPhone

I bit the bullet in late September. I had known that my needs changed from a regular phone to a smart phone back in April.  Between Late February and May I went through 4 improperly functioning phones. AT&T replaced each one of them, but that was hours out of my time I didn’t need. When the fourth phone started doing the exact same thing in july that the previous models had I decided I needed to just buy a new phone.

I started my investigation into the smartphone market. The big that I found is that I had to buy additional software to get one to work cleanly with my Mac, and even then there was much to be desired. I was convinced that maybe the Blackberry Pearl was for me. It was compact, the syncing was pretty decent to Macs and there were some really good deals going around.

I wasn’t ready to bite the bullet yet. In August my iPod started really acting up and skipping tracks when they were halfway through. I took it in to the local Apple store. I waited for my appointment for 20 minutes during which time I played with the iPhone more extensively than I previously had. I found overall the interface was very nice to work with, however the keyboard was a little funky. My feelings towards the device shifted from pure hatred to mere dislike.

So I stepped up to the Genius Bar when my turn came around and the techs there diagnosed a hard drive problem with my iPod and replaced it right on the spot. I was shocked. I thought for sure I would have to mail my iPod in (and would be lucky if they did it for me) and be without the thing for a week at least. Then the tech said something that made me go from disliking the iPhone to considering it.  he informed me that when the iPhones act up and need replacing they swap them out right on the spot just like they did with my iPod. I have been back a couple times since and have seen it with my very own eyes.

Well this is customer service! Realizing that if I bought an iPhone I would not be dealing with AT&T for tech support, but rather Apple, I reexamined the iPhone.  i started piecing together what I needed the phone to do, what I felt was a fair price for data access, and what the cost of the handset was going to be.

turns out I wasn’t going to be eligible for any handset discounts form AT&T. This moved the price of all smart phones to $300 minimum. The Blackberries started at $400.  The data plans for the Palm, RIM and Windows smartphones started at $40 and were not unlimited. Apple just knocked the price on the iPhone down. I could find the 4GB for $300 now. And the data package was just $20 more than what I was currently paying for voice.

My biggest problem is I wasn’t going to be able to sync my iPhone (without losing some data) with both my work PC and home Mac. However Google came to the rescue. I was able to export my calendar to Google on a daily basis and use Google’s subscription to iCal format to sync Google and my Mac, which of course allowed me to get my entire schedule on my iPhone.

With just about 6 weeks under my belt with the device, I wonder how I ever got along without it. I build all my to do lists, grocery lists, shopping list, weekly menus and other notes on it. I can find out movie listings in a couple clicks if on the road. I am constantly up on the news and mail. I have saved a few car rides that kids get bored on by playing a movie. In short, it is a huge benefit. My job as a User Interface Designer became more interesting when I realized how badly normal websites are on small screens.

The down side: I could really use the ability to extend it without hacking. I look forward to the SDK in February.  I should have gone for the 8GB as i quickly fill up the hard drive with just music. The camera could use a zoom. I am an internet junkie now that it is on my hip. It needs Flash.

Is it right for everyone? No. Am I happy with my choice? You bet. Like anthing out there, if you are considering it, make a list of pros and cons and see who wins.